Faq

If you are not yet an NDIS participant, you can learn about the application process and eligibility criteria on the official NDIS website. If you have an existing plan and believe your needs have changed or are not being adequately met, you can request a plan review through the NDIS. Divinability Care Org's Support Coordination team can assist with understanding this process and preparing for a review meeting to ensure the plan reflects current goals and requirements.

You have the right to choose and change NDIS providers at any time if you are not satisfied with the services you are receiving, according to the NDIS principles of choice and control. Open communication about your needs and preferences is encouraged. The team can discuss how to support a transition to Divinability Care Org's services if a change is desired. You can also contact the NDIS Quality and Safeguards Commission to learn about rights and how to provide feedback or make a complaint, states the NDIS Quality and Safeguards Commission.

Divinability Care Org is a registered NDIS provider and adheres to the NDIS Quality and Safeguarding Framework and Practice Standards. This ensures that services are delivered with the highest standards of safety, quality, and respect for participants' rights. Robust policies and procedures are in place, including staff screening, training, and a commitment to person-centered approaches to care. The team is trained in first aid, NDIS worker screening, and other relevant certifications to provide safe and effective support, notes My Quality Care Services.

Once you decide to access services with Divinability Care Org, a Service Agreement will be developed in collaboration, outlining the supports to be provided, the terms and conditions, and the pricing, according to NDIS guidelines. This agreement ensures transparency and clarity for both parties. Responsibilities typically include communicating any changes to needs or plan, actively participating in decision-making, and adhering to the terms outlined in the agreement. You will be ensured to fully understand the Service Agreement before commencing services.

Yes, NDIS plans are designed to be flexible, allowing you to combine supports from different categories (Core, Capacity Building, Capital) to meet individual goals. Divinability Care Org's Support Coordinators can help strategically plan how to utilize funding across different categories to achieve the best outcomes, ensuring the plan effectively supports all your needs.

The NDIS aims to provide individualized support, and plans are built around needs and goals, according to the NDIS principles. If you require support that is not explicitly listed in your current plan, the Support Coordination team can work with you to understand if it aligns with plan goals and assist in seeking a plan review to potentially include it. Open communication is key to ensuring that evolving needs are met.

Divinability Care Org is committed to providing culturally appropriate and person-centered supports. The diverse backgrounds, beliefs, and preferences of all participants are respected. The team undergoes ongoing training to enhance their understanding of cultural diversity and ensure services are delivered in a respectful and inclusive manner. Sharing your cultural background and preferences is encouraged so services can be tailored to best suit your needs.